RETURN POLICY
If your item doesn't work out, please email us at hello@cocapsules.com to initiate a return or exchange.
We accept returns or exchanges that are post-marked within 14 days of your purchase in store, or within 14 days of receiving your online order.
Please contact hello@cocapsules.com prior to returning or exchanging your items with your name, order number and item(s) being returned.
To be eligible for a full refund or exchange, your item must be
-
unaltered
-
unworn
-
unwashed
-
with tags attached
Once your return is received and inspected, we will send an email to notify you that we have received and approved your return. Once approved we will ship out your exchanged merchandise or refund your original form of payment within 1-3 business days.
Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Customers are responsible for return/exchange shipping costs.
If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance in case we don’t receive your returned item.
Returning items directly at our shop Wednesday - Saturday, 11am-6pm, within the return time frame, is always the most secure.
Sale Items
Sale items are final. Gift cards cannot be returned.
Gifts
If the item was a gift when purchased and shipped directly to you, you’ll receive a refund in the form of a gift card for the value of your return. Once the returned item is received, a gift card will be emailed to you within 1-3 business days.
Contact Us
hello@cocapsules.com